Welcome to the ClassicVacations.com website (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our", “Classic”, and "Classic Vacations" refer to Classic Vacations, LLC, a Nevada limited liability company. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website or through our customer service agents. The term "Classic Vacations Companies” means, collectively, Classic Vacations, its subsidiaries and corporate affiliates, and the term “Classic Vacations Affiliates” refers to the affiliated, co-branded and/or linked Website partners through whom we provide service.
USE OF THE WEB SITE As a condition of your use of this Website, you warrant that
- you are at least 18 years of age;
- you possess the legal authority to create a binding legal obligation;
- you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
- all information supplied by you on this Website is true, accurate, current and complete; and
- if you have a Classic Vacations account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.
- use this Website or its contents for any commercial purpose;
- make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
- access, monitor or copy any content (image and text) or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
- violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
- take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
- deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
- "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.
If your booking or account shows signs of fraud, abuse or suspicious activity, Classic Vacations may cancel any travel or service reservations associated with your name, email address or account, and close any associated Classic Vacations accounts. If you have conducted any fraudulent activity, Classic reserves the right to take any necessary legal action and you may be liable for monetary losses to Classic Vacations, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Classic Vacations Customer Service. return to top
SUPPLIER RULES AND RESTRICTIONS Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the Supplier, which can be found on the Suppliers’ website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our charging back your account for any costs we incur as a result of such violation. Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. return to top
PREPAID HOTEL RESERVATIONS You acknowledge that the Classic Vacations Companies pre-negotiate certain room rates with hotel suppliers to facilitate the booking of reservations. You also acknowledge that the Classic Vacations Companies provide you services to facilitate such booking of reservations for a consideration (the “facilitation fee”). The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by the Classic Vacations Companies and the facilitation fee retained by Classic Vacations to compensate us for our services. You authorize the Classic Vacations Companies to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, and service fees. You agree that your credit card will be charged by the Classic Vacations Companies for the total reservation price. Upon submitting your reservation request you authorize the Classic Vacations Companies, including Travelscape, LLC, to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers. You acknowledge that Classic Vacations does not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that the Classic Vacations Companies pays to the hotel supplier in connection with your hotel reservations. The hotel suppliers invoice the Classic Vacations Companies for certain charges, including tax amounts. The Hotel suppliers remit applicable taxes to the applicable taxing jurisdictions. Classic Vacations does not act as co-vendors with the supplier with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by the Classic Vacations Companies to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. We retain our service fees as compensation in servicing your travel reservation. Our service fees vary based on the amount and type of hotel reservation. You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours) prior to your date of arrival), you will be subject to a charge equal to nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with Classic Vacations no later than the date of the first night of the reservation to prevent cancellation of your reservation. You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations. USTOA $1 Million Consumer Protection Plan: Classic Vacations, as an Active Member of the United States Tour Operators Association (“USTOA”), is required to post $1 million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Consumer Protection Plan, the advance payments of Classic Vacations customers in the unlikely event of Classic Vacations bankruptcy or insolvency. Complete details of the USTOA Consumer Protection Plan may be obtained by writing to 275 Madison Avenue, Suite 2014, NY, NY 10016 or by visiting the website at www.USTOA.com. You may not book more than one (1) room online for the same hotel/stay dates. If we determine that you have booked more than one (1) room in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book more than one room, you must contact our group travel specialists by email at [email protected]. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a nonrefundable deposit. return to top
TRAVEL DESTINATIONS You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Classic Vacations has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations. Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport. Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Disinsection: Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft's interior surfaces with a residual insecticide while passengers are not on board. For more information, see: https://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS IN A PARTICULAR INTERNATIONAL DESTINATIONS, CLASSIC VACATIONS DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. return to top
INDEMNIFICATION You agree to defend and indemnify the Classic Vacations Companies, the Classic Vacations Affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
- your violation of any law or the rights of a third party; or
- your use of this Website.
return to top
LINKS TO THIRD-PARTY SITES This Website may contain hyperlinks to websites operated by parties other than Classic Vacations. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. return to top
SOFTWARE AVAILABLE ON THIS WEBSITE Any software that we make available to download from this Website ("Software") is the copyrighted work of the Classic Vacations Companies and/or our respective affiliates or suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, nontransferable license to use the Software for viewing and otherwise using this Website in accordance with these terms and conditions and for no other purpose. Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by the Classic Vacations Companies, Classic Vacations Affiliates, and/or our respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT. return to top
COPYRIGHT AND TRADEMARK NOTICES All contents of this Website are ©2016 Classic Vacations LLC. All rights reserved. Classic Vacations LLC is not responsible for content on websites operated by parties other than Classic Vacations LLC. Classic, Classic Vacations, Classic Custom Vacations, Classic Australia and New Zealand, Classic Caribbean, Classic Europe, Classic Hawaii, Classic Mexico, Classic Romance, Classic South Pacific, Classic Tahiti, Travel Smart Plan and the Classic Vacations logo are either registered trademarks or trademarks of Classic Vacations LLC in the U.S. and/or other countries. Other logos and product and company names mentioned herein may be the trademarks of their respective owners. Classic is not responsible for content on websites operated by other parties. If you are aware of an infringement of our brand, please let us know by e-mailing us at l[email protected]. return to top
ACCOUNT TERMINATION In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable law, Classic Vacations LLC has adopted a policy of terminating, in appropriate circumstances and at Classic Vacations LLC’s sole discretion, subscribers or account holders who are deemed to be repeat infringers. Hotels.com may also at its sole discretion limit access to the Site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.
NOTICE OF INFRINGING MATERIAL If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages.
- A clear identification of the copyrighted work you claim was infringed.
- A clear identification of the material you claim is infringing is on the Website, such as a link to the infringing material.
- Your address, email address and telephone number.
- A statement that you have a "good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."
- A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
- A signature by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
You may send us your notice by email to [email protected], by fax to 800-331-3949, Attn: IP/Trademark Legal Dept., DMCA Complaints, or by using the contact information below:
Classic Vacations, LLC Attn: IP/Trademark Legal Dept., DMCA Complaints 5893 Rue Ferrari, San Jose, CA 95138
COUNTER NOTICES If material you have posted has been taken down, you may file a counter-notification by fax or regular mail that sets forth the items specified below. You may want to seek legal counsel prior to doing so. Please include the following details:
- Identification of the specific content that was removed or disabled and the location that content appeared on Classic’s Website. Please provide the URL address if possible.
- Your name, mailing address, telephone number and email address.
- A statement that you consent to the jurisdiction of Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district in which Classic Vacations may be found, and that you will accept service of process from the party who reported your content, or that party’s agent.
- The following statement: "I swear, under penalty of perjury, that I have a good faith belief that the content identified above was removed or disabled as a result of a mistake or misidentification.”
Sign the paper. Send the written communication to the following address:
Classic Vacations, LLC Attn: IP/Trademark Legal Dept., DMCA Complaints 5893 Rue Ferrari, San Jose, CA 95138 OR you may fax it to: 800-331-3949, Attn: IP/Trademark Legal Dept., DMCA Complaints. For any additional questions regarding the DMCA process for Classic Vacations please contact us at 800-221-3949. PATENT NOTICES One or more patents owned by the Classic Vacations Companies or their affiliates apply to this Website and to the features and services accessible via the Website. Portions of this Website operate under license of one or more patents. Other patents pending. return to top
SELLER OF TRAVEL Classic Vacations is a registered seller of travel in each of the States listed below:
California registration #2079429-50. Registration as a seller of travel in California does not constitute the state's approval. Florida, Registration #2125294 Iowa, Registration #863 Washington, Registration #602567642 return to top
SERVICE HELP For answers to your questions, please contact us by email or by regular mail to the address below: Email: [email protected] Address:
Attn: Customer Service Classic Vacations, LLC 5893 Rue Ferrari Avenue San Jose, CA 95138 USA
return to top SECTION B - RULES AND RESTRICTION FOR TRAVEL PRODUCTS AND SERVICE By making a payment for your Classic Vacation reservation, you acknowledge and agree to the terms and conditions set forth below: PRICING AND PAYMENT Forms of Payment. Payment may be made by travel agency check, American Express, Diners Club, Discover Card, MasterCard, Optima, or Visa credit card. Prices. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. All applicable taxes at the time of booking are included in the price of the vacation. Fees or other charges such as resort fees, surcharges, or taxes imposed by the airline after your vacation purchase (if any), are solely your responsibility. Some airport departure fees may not be included and must be paid directly to the airline. Price Protection. All bookings are price-protected upon receipt of deposit by Classic Vacations and purchase of the Travel Smart Plan, or when full payment is received for the entire booking. Published airfares require full payment at time of booking to qualify for price protection. Tax increases, fuel, airport and other surcharges, and consumer-initiated changes are not price-protected. Bank and Credit Card Fees. Some banks and credit card companies impose fees for international transactions. If you are making a booking from outside of the United States on a US credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the United States. Booking international travel may be considered to be an international transaction by the bank or card company, since the Classic Vacations Companies may pass on your payment to an international travel supplier. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank. Not Included in Price. Gratuities, meals (except where otherwise noted), telephone calls, airport departure fees, resort fees, local driver’s license, car seats, rental insurance, gas, parking, rental-car overtime fees, some airport departure taxes, and any other items of a personal nature.
CHANGE AND CANCELLATION, REFUNDS Change and Cancellation Fees. Carrier, property, and provider change and cancellation policies vary. Hotels and condominiums may charge an additional fee. Villas may charge the full amount, regardless of cancellation date. Some hotel suppliers may require you to present a credit card upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by Classic Vacations for your hotel booking. Classic Vacations is not liable for any costs incurred due to relocation. Some airline tickets may be nonrefundable. Airlines may charge significant change and cancellation fees, which may vary by carrier. Name changes are treated as a cancellation, and all cancellation fees apply. Once travel has commenced, any changes or cancellations will be at the traveler’s expense. To avoid many of these fees, ask for the Travel Smart Plan program or the Change & Cancellation Waiver at the time of booking. Restrictions. Once travel has commenced, routing and/or class-of-service changes are not permitted on purchase airline tickets. A maximum of two changes are allowed on published air and other restricted airfares per person per booking. Tax changes, surcharges, and consumer-initiated changes that result in a higher cost are not price-protected. For refunds on special or weekly rates for accommodations and/or car rentals, the used portion will be charged at regular published daily rates. Name changes will be treated as a cancellation, and all cancellation fees will apply. Refunds. Unused portions of airfare are nonrefundable. Unused portions of your land package (e.g., hotel accommodations, car rentals, tours, and activities) will not be refunded for any reason unless the Travel Smart Plan program has been purchased. For changes or cancellations prior to departure, Classic Vacations will remit a refund to you or your travel specialist within 30 days, less the following: (i) supplier charges for change or cancellation (which vary and may be significant); (ii) administrative charge by Classic Vacations for processing the change or cancellation (unless the Travel Smart Plan program has been purchased); (iii) nonrefundable airline tickets will not be refunded once ticketed; (iv) refundable airline tickets must be canceled before ticketed departure date; (v) all ticketing-service fees; (vi) all express-mail fees; and (vii) purchase price of each Travel Smart Plan program.
AIR TRANSPORTATION All airline tickets are purchased and issued on a round-trip basis. Most departure fees are not included. No refunds are allowed on unused portions. Changes to flight itineraries may result in an increased airfare, a carrier-imposed charge or, in some instances, may not be permitted. Once travel has commenced, routing and/or class-of-service changes are not permitted. Additional cancellation fees are assessed by the airline on special fares. Classic Vacations passengers are subject to all airline limitations, liabilities, and tariffs. All air carriers booked by Classic Vacations shall be liable only as common carriers to Classic Vacations passengers. Classic Vacations is not responsible for schedule changes or airline strikes. Some countries charge a separate departure tax that is collected at the airport and typically must be paid for in the local currency. In most cases, this tax is not included in your fare. Name changes are not allowed. Classic Vacations is not responsible for multiple connections due to schedule changes.
RENTAL CARS Car-rental rates reflect unlimited mileage for a 24-hour rental period. Overtime fees are paid directly to the car company by client. Some locations may require a voucher. International driver’s license fees are to be paid directly to the car company by client. No refunds will be made on car rentals of less than 24 hours. There will be drop charges assessed for car rentals returned to alternate car-rental stations, to be paid directly to the car company. The renter is responsible for paying directly to the car- rental company all charges not covered by Classic Vacations’ booking. Car-rental companies require that drivers possess a valid driver’s license and major credit card or leave a cash deposit upon pick-up. Drivers must be at least 25 years of age. Additional drivers must be at least 25 years old. An additional-driver fee may apply and must be paid directly to the car company.
BEDDING & MAXIMUM OCCUPANCY Classic Vacations will request the bedding desired, although the requested bedding cannot be guaranteed. At some hotels, villas and condominiums there may be an additional charge if a crib or rollaway is required. These charges are payable to the property upon check-out.
PHYSICAL DISABILITIES Any physical disability requiring special attention, treatment, or facilities must be communicated to Classic Vacations when the booking is made. Please call Reservations at 1-800-221-3949 for assistance.
MINIMUM STAYS The length of stay required varies by property, season and airline tariff. ©2016 Classic Vacations, LLC. All rights reserved.