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Groups Sales Specialist : CVG-GSS-052121

Not Actively Recruiting

Friday, May 21, 2021

This is an hourly position plus incentive. The Group Sales Specialist position is responsible for the initial contact with leads interested in booking 5 or more rooms at a single hotel, converting these leads into customers, and obtaining a signed contract with initial required deposit.


• Qualify and close phone and email leads for CV group bookings
• Input data for groups booked into Group Manger
• Communicate all proposal/contract negotiations with Group Supervisor
• Responsible for correspondence with customer until contract is signed and deposit received
• Responsible for customer satisfaction
• Responsible for turning group file over to Group Coordinator once contract is signed and deposit received


• 3+ years related experience in sales and /or travel
• Strong time management and follow-up skills
• Strong negotiation skills, especially with businesses
• Experience negotiating with hotels & airlines is preferred
• Proficiency in Excel, Word, Outlook, and the internet
• Excellent written and oral communication skills

Personal Effectiveness

• Strive for 100% accuracy of group bookings and related duties in a timely fashion.
• Recognize and identify system discrepancies and offer possible solutions
• Demonstrate a strong work ethic and team commitment to achieve department goals
• Demonstrate positive attitude and nurture relationships with co-workers, management and members of other departments
• Focus on contributing to the achievement of business objectives and goals within deadlines
• Manage projects as assigned by Group Manager and Group Coordinator.
• Identify, improve and design processes to streamline efficiencies in daily workload, inter-departmental operations, and internal/external communications as related to the Reservations department functions.

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