The Hilton CleanStay with Lysol protection program is a collaboration between Hilton, RB (maker of Lysol (U.S.) / Dettol (international)), and the Mayo Clinic Infection Prevention and Control team to enhance our existing methods and implement a focus on cleanliness that’s visible throughout the entire stay.Here's what you can expect at our properties around the world, but for more information go to:- Hilton Newsroom or - Hilton.com/cleanstay
Our new hotel experience follows guests from pre-arrival to their journey home:
1. Before travel, guests can go to Hilton.com/cleanstay for details about what to expect. Property websites will also be updated with specific information and a pre-arrival email is sent outlining the procedures in place.
2. At check-in, Hilton Honors members can use the app to bypass the front desk. Non-Honors members will still stop at the desk, which has enhanced disinfectant features.
3. Lobby seating is spaced out to accommodate social distancing.
4. Sanitizing stations are available throughout the property and at all elevators.
5. Rooms are closed with the CleanStay seal to show they’ve been cleaned and inspected according to our new procedures.
6. Dining areas are spaced out for social distancing; some brands will still offer to-go options instead of seated.
7. Fitness centers have been rearranged to accommodate social distancing.
8. To check-out, guests can use the app or call the front desk before leaving.
9. If shuttles are in-use, disinfectant wipes will be available.
What are the CleanStay enhancements?
- The Hilton CleanStay room seal will be placed on room doors after they've been cleaned and inspected. Special attention is paid to the most frequently touched areas like light switches, door handles, TV remotes, and thermostats. IItems like pens and paper are removed and disinfecting wipes will be provided for guest use.
- Additional amenities such as linens and toiletries will be available upon request, delivered in protective packaging and placed at the guest room door.
- Rooms will be cleaned following our CleanStay procedures before arrival, but will no longer follow the daily standard during stays. At all our hotels in the Americas, guests can indicate their cleaning frequency preferences at check-in. For luxury brands in international locations and all brands in China, the standard remains to be cleaned daily. Guests can still choose to opt-out and change the cadence.
- Fitness centers may be closed for cleaning multiple times daily. Equipment will be properly adjusted and placed to enable physical distancing, and the number of guests in the center may be limited.
- Pool and pool areas will be cleaned frequently throughout the day, and physical distancing measures will be in place.
- In restaurants, seating will be spaced to ensure proper physical distancing and biodegradable, disposable dishes / utensils will be available upon request.
- During breakfast, restaurants will offer a range of options including grab & go, pre-plated covered items, à la carte and assisted service. When ordering room service, guests will experience contactless delivery, with orders and single-use serviceware placed outside their door.
- Hotel Team Members will wear an additional layer of personal protective equipment when cleaning to protect their well-being.