Dear Friends,

We hope that you, your family and colleagues are all staying well. We wanted to take this opportunity to share an important update from our Hotels in the US and Canada.

At Hyatt, the safety and security of our colleagues, guests, and customers is always a top priority. Guided by our purpose – to care for people so they can be their best – and following medical expert guidance to help reduce the spread of COVID-19, beginning Monday, July 27, for the foreseeable future, all Hyatt hotels in the U.S. and Canada will require face coverings within indoor public areas, which include meetings and events spaces, restaurants and bars, and fitness centers. Some guests may be exempt from this mandate, including but not limited to people with medical conditions, consuming food or beverages in restaurants, and children under the age of two years.

Guests who are not wearing face coverings indoors will be asked to wear one, and at all Hyatt hotels, face masks will be made available to guests who do not have one. Additionally, Hyatt hotels request that all guests practice proper social distancing in indoor and outdoor public areas, and social distancing guidelines are prominently placed throughout all hotels.

For meetings and events held within indoor meetings and events areas, face coverings will be required for all attendees and third-party vendors throughout the entirety of the program, except when dining. If attendees are not wearing face coverings, hotel colleagues will kindly request them to do so. Hotel colleagues will only service meeting and event spaces where face coverings are being worn. We expect all groups to assist with enforcing this policy with their attendees.

Hyatt will continue to require colleagues to wear face masks – and additional personal protective equipment based on job specifications – at all Hyatt hotels globally. In April, Hyatt introduced the Global Care & Cleanliness Commitment, which prioritizes the safety and wellbeing of colleagues and guests through enhanced business and operational practices during the COVID-19 pandemic and beyond at all Hyatt hotels globally.

This new policy comes at a pivotal time amidst the ongoing challenges of COVID-19 and helps us care for the health and safety of our guests and colleagues. In an effort to enable safe travel, Hyatt supports AHLA’s recently expanded Safe Stay initiative and traveler checklist, helping the industry come together to promote clear guidelines, which for the foreseeable future include the wearing of face coverings in indoor public spaces and practicing social distancing.”

As the COVID-19 pandemic continues to evolve, Hyatt remains committed to supporting industry partners like AHLA and following medical expert guidance that support face coverings and social distancing as successful ways to mitigate the spread of the virus. Hyatt will continue to closely monitor the situation as well as local government mandates and consider expanding this mandate to other regions.

For more information on Hyatt’s Global Care & Cleanliness Commitment and measures hotels are taking globally in an effort to keep colleagues and guests safe, please visit http://hyatt.com/info/care-and-cleanliness-americas.